Help! I can't see one of my Properties in Landscape Mobile

First make sure your device is hooked up to wifi and click the synchronize button. Check to see if the property has appeared, and if not, take a look at the following possible causes.

1. The most common reason is that by default, Landscape Mobile only sees records which are designated as Stewardship Sites. So you can make the record visible by either
   1. Navigating to the record details page, selecting 'edit details', scroll down to the field 'Is Stewardship Site' and change it to 'Yes' (typically you only do this once you have a monitoring obligation on the property).
   2. You can change the settings of Landscape Mobile to collect data for all records rather than just those designated as Stewardship Sites. Go to the app settings and uncheck the box that says 'Limit records to stewardship sites'.
2. If you are a volunteer using the Portal experience, then it's possible that you weren't assigned as a Team Member to that record. Check with a staff member at the organization and make sure that they've added you as a Team Member to Properties you want to visit.
3. Check that the status of the record is not Inactive. Landscape Mobile will not show any Inactive records.

After you've made the necessary changes on the desktop you will need to re-synchronize the app.