How to log in with Two-Factor Authentication
Some organizations add two-factor authentication (2FA) to their Landscape account for extra security. If your organization has this turned on, you'll be asked for a one-time code after entering your username and password.
Instructions
- Enter your username and password as usual on the Landscape sign-in screen.
- When prompted for a code, open the authenticator app where Landscape is set up — commonly Google Authenticator, Microsoft Authenticator, or a similar app your organization uses.
- Find the entry for Landscape and type the current code shown into the sign-in screen.
- Submit before the code refreshes. Most authenticator codes are only valid for about 30 seconds, so grab a fresh one right before you submit if it's about to change.
"What if I don't see Landscape in my authentication app?"
"What if I usually get authentication codes by text message (SMS)?"
Landscape can only accept codes generated via an authentication app; it does not support SMS codes. If you've never paired Landscape with an authenticator app, or you no longer have access to the device or app it was set up on, you won't have a code to enter. Ask your Landscape Administrator to reset MFA enrollment from Settings > Users. The next time you attempt to log into Landscape, you'll be prompted to pair a new authenticator entry using a QR code. Follow the instructions for your specific authentication app to add the new account.