FAQ: Where is the data I collected with the mobile app?
Answer: When you or another user attempted to collect data in the field with the Landscape mobile app, but you aren't yet seeing it in the web app, there are three common causes. Those causes and their solutions are described here.
The mobile app hasn't synced yet, or did not sync fully.
To resolve:
- Make sure the mobile device is connected to Wi-Fi. WiFi provides a more stable connection for synchronization than cellular data.
- Tap the Synchronize button. Keep the device awake during the entire sync process. Check the synchronization status by selecting the sync button again (Landscape Mobile 3) or viewing the status bar in Menu (Landscape Mobile 4). If no errors are reported at the end of the process, then the site visit has been uploaded successfully.
- After the sync is completed, refresh your web browser.
If you see site visit points and lines in the web app, but not photos, it's likely that the sync did not complete. Photos take up the most space in an upload. The more photos you took, the longer a synchronization will take. Be patient and keep your device awake with the Landscape app in the foreground until you see a successful sync status!
The user collected the site visit data into the wrong record
If the user selects the wrong record in the initial site visit creation step in the mobile app, then it will be synchronized to that record. You might be able to find it in Data Viewer, then move the data to the correct record.
To resolve:
- Navigate to Data Viewer and find the All Site Visits view. Add any columns that might be useful — 'Time Spent Name' will allow you to see the monitor, for example — then sort the list by End Date. You may be able to find it just by looking at the date. Note that the record name won't matter, since presumably it was collected in the wrong record.
- Display your results as a map, then open the map layers menu and toggle the 'Site Visits' layer ON. Zoom into the area that they monitored and try selecting different points. If you find a point that corresponds with the visit, click on the 'Site Visit' hyperlink in the popup to navigate to that record.
- Use the Copy function described in this article to copy the site visit to the correct record once you've located it.
The user never started the site visit
If the user did not tap Start while in the field, but instead went straight to the map view of the mobile app, then unfortunately no data was recorded; the app needs explicit instruction to begin tracking the user's location.
To resolve:
If the user took photos with their device's camera — or any other camera, for that matter — those photos can still be added to the site visit by following the instructions HERE. If the photos are geotagged, the user may even be able to draw a rough estimation of the route they took.
If you still encounter any errors, get in touch with Landscape Support.