Error: 'Oops, something went wrong' (Mobile App)

NOTE: This article was written for Landscape Mobile 3. That version of the app will be deprecated after 12/31/2026, and this article may be unpublished or updated. To learn more about Landscape Mobile 4, visit THIS SECTION of our Knowledge Base.

This message can appear when Apple device users begin logging into the mobile app:

The most common cause of this error is a setting in Safari, the default internet browser on Apple devices.


Troubleshooting Steps

  1. On your Apple device, open Settings > Apps > Safari > Advanced.
  2. Make sure the setting to "Block All Cookies" is toggled OFF (grey).

  1. Close your Settings and restart your device.
  2. Try logging into the Landscape mobile app again.

If this doesn't resolve your issue, or if you are seeing this error message in a different context, please reach out to support@dendroyka.com and provide as much information about your experience with this error as you can.

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